Returns, Refunds & Cancellation Policy

Last Updated: October 2026

1. Food Safety & Non-Returnable Consumables

Due to strict Food Safety and Standards Authority of India (FSSAI) hygiene regulations, edible consumables (including Ghee, Jaggery, Honey, Mustard Oil, and Flour) cannot be returned once delivered and unsealed.

2. Transit Damage & Defective Replacements

If your package arrives damaged, with broken glass seals, or incorrect items, please contact our support team within 48 hours of delivery at care@organichood.in or via WhatsApp at +91 98765 43210 with photos of the outer carton and damaged jar. We will dispatch a 100% free immediate replacement or issue a full refund.

3. Cancellation Window

Orders may be cancelled free of charge before they are handed over to our logistics courier (within 12 hours of placing the order). Once shipped, cancellation is not possible.

4. Refund Processing Time

Approved refunds are credited directly to your original payment method (Bank Account, UPI, or Credit Card) within 5–7 business days. For COD orders, refunds are issued via instant UPI transfer.